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Frequently Asked Questions
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We source our products from artisans across the globe, including Indonesia, Turkey, and beyond. Our vintage items are handpicked from small villages and curated to offer something truly special and unique to our customers.
Due to the limited and handcrafted nature of our collections, restocks happen periodically, but quantities are always limited. For vintage items, it can be particularly difficult to restock the exact same piece because each one is unique and may be hard to find again. Instead, we typically source or release similar items that maintain the same style and quality. To stay updated on new releases or restocks, we encourage you to sign up for notifications and follow us on social media.
Yes! We offer custom sourcing services for those looking for something specific or unique. Whether it's a vintage piece or a specific design, weâre happy to work with you to find what youâre looking for. Please reach out to us with your requests.
We accept returns on non-vintage items within 14 days of delivery, provided the item is unused and in its original packaging. For vintage and one-of-a-kind items, all sales are final due to the unique nature of these pieces. Please contact us if there is any issue with your order, and we will do our best to assist you.
Yes! We offer a design trade program with exclusive discounts for industry professionals. If you're a designer, architect, or trade professional, please apply for our program to receive 15% off all items.
Once your order has shipped, you will receive a confirmation email with tracking information. If you have any questions about your order, feel free to contact us.
Yes, we offer international shipping, and the customs duties are included in the shipping price. While this might make the shipping cost appear higher, you wonât need to worry about additional customs fees upon delivery. Everything is covered, ensuring a smoother and hassle-free experience. Shipping times and costs will vary depending on your location.
Absolutely! We offer wholesale options for retailers looking to carry our products. You can sign up directly with us, or if you prefer, weâre also available on Faire. You can easily sign up through this link to access our wholesale offerings. Wholesale pricing includes a 30-40% discount, and weâre happy to assist with any custom requests or special sourcing needs for your store.
We typically process orders within 3-5 business days. Shipping times vary depending on your location and the type of item ordered. Custom or made-to-order items may take longer to ship. We will always keep you informed if there are any delays.