Please allow 3-5 business days for your order to be processed and shipped. Processing starts as soon as we get the order and will most likely ship out sooner. Tracking info is provided once the shipment has been shipped out. Please contact us if you have any issues. 

Please note, orders can be delayed due to holidays and inclement weather. 

Make sure your items, preferences and delivery address are correct before placing an order. Twenty Third by Deanne is not responsible for orders delivered to the wrong address if incorrect or insufficient information was provided.

Let us know if you don’t love your Twenty Third by Deanne products. We want you to be fully satisfied with your purchase.

We accept returns and exchanges if contacted within 14 days from the date it was delivered. If order exceeds allotted time, only shop credit will be given. All items must be returned to us in their original and unused condition with original packaging. There will be a $5 restocking fee per item returned.

Please also note that, although every effort is made to photograph our items accurately and describe our products in detail, we cannot guarantee every computer monitor will accurately depict the actual color of the merchandise.

Return shipping will be the responsibility of the customer and we do not refund shipping and handling fees.  If you make this decision, please fill out the form (click here) or reach out to us through our email at  hello@twentythirdbydeanne.com so we can initiate the return. Items must be ship within a week after the return label was sent. Otherwise, return will only be eligible for store credit.

If your item arrives damaged, you have 48 hours to contact us through our website or at twentythirdbydeanne@gmail.com with pictures of the damage, and we will either issue a refund or send you a new item.

FINAL SALE. Twenty Third by Deanne cannot refund the sale price if the item is purchased before or after the time of our sale.

Due to the vintage, one-of-a-kind nature of our rugs, they are final sale. All rug returns will incur a 15% restocking fee, with balance as store credit.

All shipping charges will not be refunded. Shipping fee will also be deducted on orders that had free shipping. 

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Do you ship worldwide?

We ship worldwide. International shipping may have additional duties to be paid by the customer depending on the country of destination.

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What pillow insert to use?

We recommend using feather-filled inserts as this allows you to create the perfect fluff and create a  karate chop effect on your favorite pillows. 1”-2” bigger insert than the cover fits best with our pillows.

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Where to get pillow inserts?

Click the sizes below:

Square-Sized Pillows

❯ 18" x 18"

❯ 20" x 20"

❯ 22” x 22”

❯ 24” x 24” 

❯ 26” x 26” 

Lumbar Pillows

❯ 12" x 18"

❯ 12” x 20” 

❯ 12” x 24”

❯ 12" x 26"

❯ 14" x 22"

❯ 14" x 24"

❯ 14" x 26"

❯ 14" x 30"

❯ 14" x 32"

❯ 14" x 36"

❯ 16" x 24"

❯ 16” x 26” 

❯ 16" x 28"

❯ 16" x 38"

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Why don’t the pillows come with the inserts?

Shipping cost will be very expensive so this is to keep the prices as affordable as possible. Also, people have different preferences; some already have pillows they love and just want to change it up. This is an easy and affordable way to do so.

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Where are your pillows made from?

We have pillows from all over the world so it depends. We usually indicate it in the description.

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Do you offer free custom pillow combinations help?

Need help picking pillows? Yes we do! Please send us an email to hello@twentythirdbydeanne.com that includes: 

+ The number of pillows you need

+ Any color scheme/style/specific pillows you want to include

+ Photos of the space you're shopping for

Our designer will get back to you in 2-5 days with a combination selected just for you.

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